"How do I choose the right cartridge for my water filter?"
Below the "Add to cart" button, you can click on "HOW TO CHOOSE THE RIGHT FILTER". A text will appear on your screen, summarizing the functions of all replacement filters available for this water filter. Other replacement filters fit into your housing as well, but because there are a lot, we only recommend specific ones.
Also, just below the product description, you will see the available cartridges. If you click on the quick view icon, you will see a summary of the specific cartridge. If you click on the image, you will be redirected to the cartridge page where you can see more details. If you have not yet decided which replacement filter is right for your water filter, simply contact us! We will be happy to assist you!
"Should I install a filter on the kitchen counter or under the sink?"
This depends on your needs and the available space in your kitchen. Generally speaking, countertop filters can be installed in seconds, but they take up space on the kitchen counter. Under-sink filters do not require space, but they need skills for installation or a plumber.
"I do not know if I need a single, double or triple filter"
If you are having problems with your water taste and smell, then you need a single filter. But if you also have a lot of dirt in your water, then you need a double filter - the first stage will be a filter for reducing mud and the second one an activated carbon filter for reducing chemicals. But if you have 3 problems (eg hard water, mud and bad taste), then you need a triple filter, one for scale reduction, one for the mud and one for improving taste and reducing chemicals. If you use drilling water, then you need a reverse osmosis filter. Whatever the problem you are facing with your water, if you have questions, just contact us! We will be glad to find the right water filter!
"How do I remember when to change my cartridge?"
When it's time to change your cartridge, we'll call you or email you in order to remind it to you!
"If some part of the filter breaks, do you have spare parts?"
We have all the spare parts you may need for your water filer.
"What does the warranty include?"
In order for the warranty to be valid, you must maintain the filter correctly (of course, it's not valid if you break it yourself) and use the cartridges displayed on our website. If you clean your water filter internally every time you change the filters, and if you change the filters at the scheduled time, your water filter should last for many, many, many years. If, however, your water filter has a problem of our own fault, (even if it was damaged during transportation) , we immediately take it back at our own expense and send a new one as soon as possible.
"I have lost the wrench and can not unscrew the device to change the cartridge"
We have all the parts you may need for your water filter, including the wrench. Feel free to contact us for assistance.
"I can't or I don't want to order electronically. Is there any other way?"
Of course! Just call us at +30 2310 383 588 and we'll take your order over the phone!
"I want to pay using my credit/debit card, but I do'nt have good computer knowledge."
No problem! Just call us at +30 2310 383 588 while you are on your computer and we will help you order online step by step.
"How long does the courier need to deliver the products to my house?"
Click on the "SHIPPING AND PAYMENT COSTS" under the product price for details.
"What if my water's quality changes?"
Contact us to find the right filter for you or browse our website to check all the available cartridges.
"Who will install the filter?"
Each water filter includes instructions in case you want to install the water filter yourselves. We've also created installation videos. You will find them on the product page of your interested. Of course, our experienced technicians are always on duty and at your disposal if you need assistance!
