Terms of Use – Privacy Policy

In this page, you can read the terms of use of our online store.

  • Every product shipped is always accompanied by a retail receipt or invoice.
  • Product return is free for the first 14 days upon purchase.

In Primato, we use your email to send you updates concerning your order (when the courier collects your order, tracking number etc.). For these reasons, we store your email for as long as you remain our customer.

The information requested in the "Send" section is necessary so that your order is sent to the correct address. It is also asked so that we confirm which shipping and payment methods are available for your address.

The Primato department that handles your orders has access to your personal details in order to send the right products to the correct address and, if necessary, to contact you.

If you do not wish your personal information to be stored in our database, or if you want us to send you any relevant information we have stored, send us an email to [email].

If you believe that we have misused your information, then you can notify the responsible authorities. At Primato, we are in line with the new EU regulation and protect your data from any abuse in secure servers and through secure protocols.

If you need further clarifications about your data and the way we use it, please do not hesitate to contact us. We will be glad to inform you.

Primato Hellas is a company that imports and distributes its products throughout Greece. We created primato.gr in order to facilitate the wholesale customers' orders, but also to give retail customers the opportunity to get to know and trust our products. Through this page, we would like to let you know that the personal information you provide us is safely stored and handled and we are responsible for preventing any leakage. Please be specific with your orders and provide correct information. If you do not wish to order the products of your choice electronically, you can always call us at 2310 383588 and one of our employees will assist you whatever you need is.


General Information

The information provided voluntarily by the users of primato.gr is used so for their direct and effective contact with the store, for the provision of answers to specific queries and for the execution of their orders. Primato.gr does not distribute to any other organization or partner that is not affiliated with the company e-mail addresses or any other information related to its users and customers.


Collection of Information

We have designed our website so that its users can visit it without having to reveal their identity unless they wish to. Visitors to our site are asked to provide us with their personal data only if they want to order a product, subscribe to our website and / or send an email to primato.gr.

Primato.gr collects 2 types of information concerning its users: (1) data that the user gives us when registering as a customer, (2) data that the user gives us in order to place an order on primato.gr. When you fill out any order form on our website, you will be asked for your name, address, postal code, email address, phone number and order payment method. In addition, you may be asked for more specific information, such as delivery and billing details, or details of an offer you have requested. Primato.gr makes use of the information you provide us during the electronic dispatch of the form in order to contact you about (i) the delivery of the order to your address, (ii) the confirmation and identification of the customer in every case necessary, (iii) for new or alternative products offered by primato.gr, (iv) special offers by primato.gr, (v) receipt of gifts after a competition. You have the option to choose whether or not to receive such correspondence from primato.gr by sending your request via e-mail to info@primato.gr.

The submission of your personal data means that you consent to these data being used by the employees of primato.gr for the reasons mentioned above. Primato.gr requires its employees and web site administrators to provide their users with the security level mentioned in this Privacy Policy. In no other case can primato.gr share your personal information with others without your prior consent, unless it is required by law to collect, use and disclose your personal data collected online without your prior consent (for example, in the case of a court order).


Cookies

Primato.gr uses cookies in order to facilitate the operation of its website services. Cookies are small files (text files) that are sent and stored on the user's computer, allowing sites such as primato.gr to function seamlessly and without technical problems, to collect multiple user choices, to identify frequent users, to facilitate their access to the website and to collect data to improve its content. Cookies do not cause harm to users' computers or files stored on them. We use cookies to provide you with information and to process your orders, and every time you leave the site, they are automatically deleted. Please keep in mind that cookies are absolutely necessary in order for the www.primato.gr site to function properly and seamlessly.


Correction, Modification or Deletion of Information

Primato.gr allows its users to correct, change or delete data and information submitted to primato.gr. If you choose to delete an item, primato.gr will delete this information directly from its files. For the protection and security of the users, primato.gr will try to make sure that the person making the changes is the same person as the user. In order to access, change or delete your personal information, to report problems with the operation of the website or to make any inquiries, please contact us by e-mail at info@primato.gr or by phone on 2310 383588 .The correction of your personal data can also be made through the registration page of primato.gr. Please note that we will do our best to protect your personal data, but protecting your password on our website also depends to you.


Secure Transactions

We are committed to ensuring the security and integrity of the data we collect from the users of the site. Primato.gr has adopted procedures that protect the personal data that users submit to the website or provide by any other means (eg by phone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, alteration or destruction. They also help to verify that these data are accurate and are used correctly. Your connection to our website is secure because it uses Secure Socket Layer (SSL) technology. SSL technology is based on a keycode for encrypting data before they are sent via the (SSL) connection. The security control between the data and the server is based on the unique key code ensuring full communication.


Our company, in order to provide the best service quality possible to the customers, uses the Skroutz Analytics service. Through this service, anonymous usage statistics are posted in Skroutz.gr, while the data received through this service is covered by the Skroutz.gr privacy policy, which can be found at https://www.skroutz.gr/privacy .


Periodic Changes

Primato Hellas continuously renews the products that appear at primato.gr, as it regularly renews the site itself. We encourage you to read the terms of use at regular intervals in order to be informed about any changes in the content of this privacy policy. This policy will be modified from time to time without prior notice from users.


Accepting the Privacy Protection Procedures applied by primato.gr

If you use this website, you acknowledge and consent to this Privacy Policy, as well as to the Terms and Conditions of Use of the website stated in it.


TERMS AND CONDITIONS OF USE


Limited License

Primato.gr, under the terms and conditions set forth herein and all applicable laws and regulations, grants you a non-exclusive, non-transferable, personal, limited right of access, use and presentation of this website and its contents. This license is not a transfer of a title to the site and its details, and is subject to the following restrictions: (1) You must keep in all copies of the website and its data all copyright and other proprietary notices and (2) you cannot modify the website and its data in any way or reproduce or publicly display or distribute or otherwise use the website and its data for any public or commercial purpose, unless otherwise permitted herein.


Changes

Primato.gr reserves the right to change or modify the applicable terms and conditions concerning the use of the website at any time. Such changes, modifications, additions or deletions to the terms and conditions of use will be effective immediately upon their disclosure, which may be done by any means, including, but not limited to, the placement of new terms and conditions on the website. Any use of the site after such change or modification will be deemed to constitute acceptance of such changes, modifications, additions or deletions on your behalf. Primato.gr may at any time terminate, alter, suspend or discontinue any part of this site, including the availability, the photograph, the presentation and / or the description of any product or service


Limitation of Liability

Primato.gr, its employees or other partners are not responsible, under any circumstances, for any consequential, incidental, indirect and/or special damages, expenses and/or financial penalties, including, but not limited to, lost profits, business discontinuation, loss of information or data, loss of clientele, loss or damage of property, and any claims by third parties arising out of or in connection with the use, copying or presentation of this website or its content; or of any other linked site, regardless of whether primato.gr had been informed, knew or should have known of this possibility.


Intellectual Property Rights and Logo

The website www.primato.gr belongs to Primato Hellas, Patriarchou Grigoriou 34E, Thessaloniki, PC 54248, tel. 2310 383588.

Registered trademarks appearing on the site are its legal representatives and may not be republished without prior written approval by the company itself.

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