"Who will install my filter?"

We have our own technicians in Athens, Thessaloniki, Piraeus, and Larisa. In these areas, we offer free installation for all filters over €100; for other products, our fees are always friendly. For other regions, please contact us and we’ll find the best solution for you.
Our technicians visit your location by appointment, at a day and time that suits you. During the visit, they measure your water pressure, show you how to change the filters, provide information about the device and replacement parts, and answer any questions you may have.

If you choose to install the filter yourself: Every device comes with detailed instructions, and we have made installation videos for all our filters, available on each product page. If you need help, just call us and an experienced technician will guide you step-by-step over the phone.

"Where are your stores and headquarters located?"

Headquarters: 34 Patriarchou Grigoriou E, PC 54248, Thessaloniki, +30 2310 383 588
Thessaloniki Store: 34 Patriarchou Grigoriou E, PC 54248, Thessaloniki, +30 2310 383 588
Athens Store (Nea Ionia): 216 Irakleiou Avenue, PC 14231, Nea Ionia, Attica, +30 210 27 55 681
Piraeus Store: 69 Grigoriou Lambraki, PC 18532, Piraeus, +30 210 411 6497
Larisa Store: 12 Megalou Alexandrou, PC 41222, Larisa, +30 2410 53 90 83

Opening hours: Monday to Friday 09:00–21:00 | Saturday 09:00–17:00

"How do I choose the right replacement filter for my area?"

The replacement filters included in your package are suitable for most areas of Greece, but your device is also compatible with many other filter types. On each product page, you’ll find all available replacement filters with photos, summaries, and links for more details. If you’re not sure which filter is best for your area, simply contact us—we’ll be happy to help!

"Should I choose a countertop or under-sink filter?"

This depends on your available kitchen space and your needs. Countertop filters can be connected by yourself in seconds, but they take up space on the counter. Under-sink filters save counter space but usually require installation by a technician or plumber.

"I don’t know if I need a single, double, or triple filter."

If your problem is just taste or odor, a single filter is enough. If you also have sediment, you need a double filter—first stage for sediment, second for carbon. If you have limescale, sediment, and bad taste, a triple filter is recommended. For wells, islands, or very challenging water, we suggest a reverse osmosis filter. If you’re not sure, just contact us!

"How will I remember when to change my filter?"

Leave it to us! We’ll call you when it’s time to change your filter.

"If a part of my filter breaks, do you have spare parts?"

We stock all spare parts for every device we sell.

"What does the warranty cover?"

Under-sink filters: The warranty covers the plastic housings (provided water pressure does not exceed device limits). Faucets and metal parts are covered for 2 years; stainless steel bases for 10 years.
Countertop filters: The warranty covers plastic parts; the faucet and diverter are covered for 2 years.
Tap filters: All plastic parts are covered for 10 years; diverter for 2 years.
Shipping: If your product arrives damaged, we’ll replace it at no cost.
Warranty conditions: Please use and maintain your filter as instructed, and change cartridges on time, using cartridges from Primato or an authorized retailer.

"I lost the wrench and can’t open my device to change the filter."

We supply all spare parts, including wrenches—just let us know what you need.

"I can’t or don’t want to order online. Is there another way?"

Absolutely! Just call us or visit one of our stores—we’re happy to assist you.

"I want to order online with my card, but I’m not comfortable with computers."

No problem! Call us while you’re at your computer and we’ll guide you step by step.

"How long does courier delivery take?"

Usually, delivery is the next or the following business day.

"Can I use a different filter cartridge in the future?"

Yes. If your water quality or needs change, we’ll help you choose the right cartridge.

"Will I always be able to find filters?"

Primato has operated successfully since 2008, constantly expanding our network and improving services to serve you throughout Greece.

"How much does shipping cost?"

Below the "Add to Cart" button you’ll find a link for "SHIPPING AND PAYMENT COST" with full details. For orders over €50, shipping is free. For smaller orders, the shipping cost is €2.5. You can choose from various courier companies.

Payment methods: We accept all cards (credit, debit, prepaid), cash on delivery, bank transfer, PayPal, and in-store payment. Choose what’s best for you during checkout.

Returns & Exchanges: If you change your mind, you can return any product within 14 days as long as it’s in its original condition and packaging. Your money will be refunded promptly. For more information, contact us or see our full return policy on our website.

"Why choose us?"

We are a Greek company with warehouses and stores in Athens, Thessaloniki, Piraeus, Larisa, and our headquarters in Thessaloniki. We’re always here for you, before and after your purchase, answering all your questions. We guarantee high-quality products, fast service, up to 10 years’ warranty, and full spare parts availability. We are official distributors of major companies and also manufacture filters in Sindos, Thessaloniki, certified to ISO 9001:2015.
Our experience, expertise, ongoing staff training, and excellent customer service are just a few reasons to trust us. We are always by your side, all year round, and every customer is unique to us.

For any questions we haven’t answered here, contact us at:
+30 2310 383 588 (Thessaloniki & Headquarters), +30 210 27 55 681 (Athens), +30 210 411 6497 (Piraeus), +30 2410 53 90 83 (Larisa).
We’ll be delighted to assist you!